Transform Your Business Insight with ENCODE-IT’s Siebel Business Analytics Training

Course Introduction: In the modern business landscape, actionable insights derived from data are
crucial for decision-making and competitive advantage. Siebel Business Analytics (SBA) is a powerful
suite of tools that enables organizations to make informed decisions by transforming complex data
into meaningful, real-time insights. Whether you're working in sales, marketing, customer service, or
supply chain management, Siebel Business Analytics empowers you to leverage your business data
and drive strategic actions.

ENCODE-IT’s Siebel Business Analytics Training provides a comprehensive understanding of Siebel
Analytics tools and applications. This course is designed to equip you with the knowledge to use
Siebel's powerful analytics capabilities, including dashboards, reports, and analytical queries, to drive
business performance. By the end of this course, you will be proficient in navigating the Siebel
Business Analytics interface, creating reports and dashboards, and analyzing data to enhance
business strategies.

This training is ideal for professionals looking to gain expertise in Siebel Business Analytics, including
business analysts, CRM professionals, and IT professionals aiming to optimize Siebel CRM solutions
with enhanced reporting and analytics.

Salary Scale in India: The demand for professionals skilled in Siebel Business Analytics is growing,
especially in industries leveraging CRM solutions for improved customer engagement and decision-
making. Here’s an overview of the salary scale for Siebel Business Analytics professionals in India:
 Entry-Level Siebel Business Analyst: ₹6 Lakhs to ₹9 Lakhs per annum
 Mid-Level Siebel Analyst/Consultant: ₹9 Lakhs to ₹15 Lakhs per annum
 Senior Siebel Business Analytics Consultant: ₹15 Lakhs to ₹25 Lakhs+ per annum

With organizations increasingly relying on CRM analytics for business intelligence, there is a rising                                                                  demand for skilled professionals, leading to attractive salary packages and career growth.

Placement Assistance & Certification: Upon successful completion of the Siebel Business Analytics
Training, you will receive an ENCODE-IT Certification, certifying your expertise in using Siebel
Analytics for business intelligence. Our Placement Assistance team will support you with resume
building, interview preparation, and connecting you to top recruiters in the industry, helping you
secure your desired role in Siebel Business Analytics.

Course Curriculum:

1. Introduction to Siebel Business Analytics
o Overview of Siebel CRM and Siebel Business Analytics Suite
o Key Components of Siebel Business Analytics: Analytics Server, Web Client, Siebel
Tools
o Integrating Siebel Analytics with Siebel CRM
o Understanding the Architecture of Siebel Analytics
o Siebel Business Analytics Deployment Options: On-premise vs. Cloud

2. Siebel Analytics Interface and Navigation

o Siebel Analytics Web Client Overview
o Navigating the Siebel Analytics Dashboard and Reports
o Customizing Siebel Analytics User Interface
o Siebel Analytics Security and User Management
o Creating User Profiles and Roles in Siebel Analytics

3. Data Modeling in Siebel Business Analytics
o Introduction to Data Models: Logical and Physical Models
o Building Data Models in Siebel Analytics
o Understanding Siebel Analytics Metadata
o Creating and Managing Business Models, Facts, and Dimensions
o Data Source Integration: Using Siebel CRM Data in Analytics

4. Siebel Analytics Reports and Dashboards
o Introduction to Report and Dashboard Creation
o Using Siebel Answers for Report Generation
o Customizing Reports: Grouping, Sorting, and Filtering Data
o Creating Interactive Dashboards with Siebel Dashboard Builder
o Adding Visual Elements to Dashboards: Graphs, Charts, and Pivot Tables

5. Advanced Report Building Techniques
o Creating Complex Reports: Multi-Table Joins and Hierarchical Reporting
o Using Calculated Measures and Metrics in Reports
o Working with Time-Series Data and Trend Analysis
o Report Formatting Best Practices
o Exporting Reports to Excel, PDF, and Other Formats

6. Siebel Analytics Queries and Data Analysis
o Introduction to Siebel Analytics Queries: Filters, Prompts, and Conditions
o Performing Data Analysis with Siebel Answers
o Writing Complex SQL Queries in Siebel Analytics
o Using Siebel Analytics Query Builder for Data Extraction
o Analyzing Customer, Sales, and Marketing Data

7. Advanced Siebel Analytics Features
o Leveraging Siebel Analytics for Predictive Analysis

o Using Siebel Analytics to Identify Trends and Patterns
o Advanced Calculations and Data Aggregation Techniques
o Utilizing OLAP (Online Analytical Processing) in Siebel Analytics
o Time-Based Analytics and Financial Reporting

8. Integration with External Data Sources
o Integrating Siebel Analytics with External Databases (SQL, Oracle)
o Working with External Data for Enriching Siebel Analytics Reports
o Using Siebel Analytics with Other Oracle Business Intelligence Tools
o Data Synchronization and Integration Best Practices
o Real-Time Data Processing and Reporting in Siebel Analytics

9. Siebel Analytics for Sales and Marketing Analytics
o Analyzing Sales Performance and Forecasting with Siebel Analytics
o Understanding Customer Segmentation and Behavior Analysis
o Marketing Campaign Analytics: Measuring ROI and Effectiveness
o Managing Sales Pipelines and Customer Relationships through Analytics
o Building Marketing Dashboards for Real-Time Insights

10. Siebel Analytics for Customer Service
o Analyzing Customer Support and Service Metrics
o Service Performance Reporting and SLAs (Service Level Agreements)
o Case Management and Resolution Analytics
o Using Siebel Analytics for Customer Satisfaction and Feedback Analysis
o Creating Dashboards for Monitoring Service KPIs

11. Siebel Analytics Performance Tuning and Optimization
o Optimizing Query Performance in Siebel Analytics
o Handling Large Datasets and Improving Load Times
o Best Practices for Optimizing Siebel Analytics Reports
o Troubleshooting Performance Issues in Siebel Analytics
o Caching and Data Refresh Strategies

12. Siebel Business Analytics Best Practices
o Best Practices for Designing User-Friendly Dashboards
o Effective Report Design: Communicating Insights Clearly

o Ensuring Data Quality and Integrity in Siebel Analytics
o Using Siebel Analytics to Drive Business Strategy and Decision-Making
o Leveraging Siebel Analytics for Continuous Improvement

13. Final Project and Certification Exam
o Final Project: Hands-on Siebel Analytics Project to Solve a Business Problem
o Project Evaluation: Demonstrating Your Skills in Siebel Business Analytics
o Final Exam: Comprehensive Assessment on Siebel Analytics Concepts and Tools
o Certification of Completion from ENCODE-IT and Job Placement Assistance

Key Features of the Course:
 Tools & Platforms: Siebel Business Analytics Suite, Siebel Answers, Siebel Dashboard Builder,
Siebel CRM
 Real-World Projects: Work on real business cases using Siebel Analytics for sales, marketing,
customer service, and operations
 Certification & Placement Support: ENCODE-IT certification and job placement assistance to
help you land your ideal Siebel Analytics role
 Expert Instructors: Learn from experienced professionals with deep knowledge of Siebel
Business Analytics and CRM
 Career Advancement: Enhance your Siebel analytics skills and open doors to career
opportunities in various industries, especially in CRM and business intelligence sectors

By completing ENCODE-IT’s Siebel Business Analytics Training, you will gain the skills to harness
Siebel Analytics for improving business processes, customer insights, and decision-making. This
course will empower you to work with Siebel CRM data and deliver impactful, data-driven solutions
for your organization. Whether you are looking to advance your career in business intelligence or
CRM analytics, this course will help you become an expert in Siebel Business Analytics.