Become a Siebel Administration Expert with Encode-IT’s Comprehensive Course

Siebel CRM (Customer Relationship Management) is one of the leading software applications used
by businesses worldwide to streamline customer relations and manage business processes. Siebel
administrators play a key role in maintaining, configuring, and optimizing the Siebel CRM platform,
ensuring that the system runs smoothly and efficiently. If you’re looking to build a successful career
in CRM administration, then Siebel Administration is an essential skill that will set you apart in the IT
and business management sectors.

Encode-IT’s Siebel Admin Course provides in-depth knowledge of Siebel CRM, covering everything
from system installation and configuration to advanced administrative tasks like troubleshooting,
data management, and performance optimization. This course will teach you how to manage Siebel
applications, monitor system performance, implement changes, and provide support to ensure that
the CRM platform continues to meet business needs effectively.

Salary Scale in India:
Siebel administration is a highly specialized skill, and professionals in this field are in high demand.
After completing the Siebel Admin Course, you will be well-positioned to take on roles such as
Siebel Administrator, Siebel CRM Consultant, or Siebel Systems Engineer. In India, Siebel
Administrators can earn between ₹6,00,000 to ₹15,00,000 annually, depending on experience and
expertise. Senior Siebel professionals or those with specialized skills in customization, integration,
and performance optimization can command salaries of ₹18,00,000 and above.
Encode-IT Offers Placement Assistance and Certification in India:
Upon successful completion of the Siebel Admin Course, you will receive a Certificate of
Completion, which will enhance your career prospects and demonstrate your competency in Siebel
CRM administration. Encode-IT also provides placement assistance to help you secure roles in top
companies. Our career support team offers resume building, interview coaching, and job referrals,
helping you successfully transition into a Siebel administration career.

Course Curriculum:

1. Introduction to Siebel CRM
o Overview of Siebel CRM and Its Role in Business Operations
o Siebel CRM Architecture: Key Components and Technologies
o Siebel Modules: Sales, Service, Marketing, and Analytics
o Siebel Server, Application, and Database Architecture
o Introduction to Siebel Administration Console and Tools

2. Installing and Configuring Siebel CRM
o System Requirements and Prerequisites for Installing Siebel CRM
o Installation Process: Siebel Server, Client, and Database
o Configuring Siebel Servers, Application Server, and Web Server

o Setting Up Siebel Tools and Development Environment
o Configuring User Preferences, Security, and Access Control

3. Siebel Architecture and Components
o Understanding Siebel Repository and Metadata
o Key Siebel Application Objects: Business Components, Business Services, and
Workflows
o Siebel Object Manager Architecture and Configuration
o Configuring Siebel Database and System Preferences
o Managing Siebel Cache and Load Balancing

4. Siebel Security Administration
o Configuring and Managing Users, Roles, and Responsibilities
o Setting Up Access Control and Permissions for Siebel Users
o Managing Siebel Security Objects: Employee, Organization, and Resource Profiles
o Implementing Single Sign-On (SSO) and Authentication Methods
o Troubleshooting Siebel Security Issues

5. Siebel Data Management and Integration
o Managing Siebel Data: Importing, Exporting, and Synchronizing Data
o Data Validation and Cleanup Techniques
o Configuring and Administering Siebel Data Integration (EAI)
o Siebel Integration with External Systems and Applications
o Troubleshooting Data Sync and Integration Issues

6. Siebel Configuration and Customization
o Understanding Siebel Configuration Tools: Siebel Tools and Application Interface
o Creating and Managing Business Components, Applets, and Views
o Customizing Siebel Screens, Forms, and User Interfaces
o Developing and Modifying Business Services and Workflows
o Implementing Customizations in Siebel CRM

7. Siebel Performance Tuning and Optimization
o Analyzing Siebel Application Performance and Key Performance Indicators (KPIs)
o Optimizing Siebel Database and Application Servers for Maximum Efficiency
o Troubleshooting Performance Bottlenecks in Siebel Applications

o Siebel Caching Mechanisms and Best Practices for Performance Tuning
o Load Balancing and Siebel Server Cluster Configuration

8. Siebel Server Administration
o Managing Siebel Server Operations and Monitoring Tools
o Configuring and Managing Siebel Server Groups and Components
o Siebel Server Logs: How to Monitor and Interpret Log Files
o Implementing Backup and Recovery Strategies for Siebel Servers
o Maintaining Siebel Application and Web Servers

9. Siebel Workflow Administration
o Introduction to Siebel Workflow Process and Engine
o Designing, Configuring, and Troubleshooting Siebel Workflows
o Workflow Process Monitoring and Logging
o Best Practices for Efficient Workflow Management
o Advanced Workflow Troubleshooting and Optimization Techniques

10. Siebel Upgrade and Migration
o Planning for Siebel Application Upgrades and Patches
o Siebel Repository Migrations and Database Updates
o Migrating Customizations, Workflows, and Data to New Versions
o Managing Siebel Upgrade Projects and Testing Post-Upgrade
o Troubleshooting Issues After Siebel Upgrades

11. Siebel Troubleshooting and Issue Resolution
o Common Siebel Issues and Effective Troubleshooting Techniques
o Working with Siebel Logs and Diagnostic Tools for Problem Resolution
o Database Performance and Query Optimization in Siebel
o Managing and Resolving Configuration Errors and Deployment Failures
o Handling System Outages and Critical Errors

12. Capstone Project
o Project 1: Implementing Siebel Security Policies and User Access Control
o Project 2: Customizing Siebel CRM Application Screens and Views for a Client
o Project 3: Siebel Database Integration with an External Third-Party Application
o Final Project: Administering and Optimizing a Full Siebel CRM Deployment

Key Features of the Course:
 Comprehensive Learning: The course covers everything from installation and configuration
to troubleshooting and advanced performance optimization techniques.
 Hands-On Projects: Gain practical experience through real-world Siebel administration
projects, enhancing your troubleshooting and configuration skills.
 Expert Instructors: Learn from experienced professionals with deep expertise in Siebel CRM
administration and management.
 Certification Ready: Receive a certificate after successful course completion, validating your
Siebel administration skills.
 Career Support: Benefit from placement assistance, job referrals, resume building, and
interview coaching to help you land a top Siebel admin role.

Start Your Siebel Administration Career Today!
Enrolling in Encode-IT’s Siebel Admin Course will position you as an expert in Siebel CRM
administration and provide you with the skills to manage, configure, and troubleshoot Siebel
systems in complex enterprise environments. Don't miss the chance to enhance your career and
become an in-demand professional in the ever-evolving world of Siebel CRM. Enroll today and take
the first step toward becoming a certified Siebel Administrator!