Transform IT Services with ITIL Intermediate PPO – Perfect Your Planning and Optimization Skills!

Are you looking to master the art of planning and optimizing IT services to drive business success?
The ITIL Intermediate PPO (Planning, Protection, and Optimization) course from Encode-IT equips
you with the essential skills and knowledge to manage and improve the performance of IT services,
ensuring they align with business goals and deliver maximum value. This course is designed for
professionals who want to enhance their expertise in planning and optimizing IT operations,
ensuring efficient service delivery while minimizing risks.

Course Overview
The ITIL Intermediate PPO course delves into the essential aspects of planning, protection, and
optimization, covering key ITIL processes such as capacity management, availability management, IT
service continuity management, and information security management. The course helps you
understand how to plan, implement, and optimize IT services to enhance business operations. By the
end of the course, you will have the tools to ensure that IT services meet both the business needs
and customer expectations while maintaining high performance and cost-efficiency.

This course is ideal for IT professionals, service managers, and process owners who want to focus on
improving service performance, protecting service quality, and optimizing resources in line with
business requirements.

Salary Scale in India
ITIL-certified professionals specializing in Planning, Protection, and Optimization are in high demand
in India, with companies actively seeking experts who can improve service efficiency, availability,
and continuity. The salary for ITIL Intermediate PPO-certified professionals typically ranges from
₹8,00,000 to ₹10,00,000 annually for entry-level positions. For professionals with more experience in
roles such as service managers or consultants, salaries can reach between ₹15,00,000 to ₹20,00,000
annually. The growing need for professionals skilled in planning and optimization ensures a strong
demand and competitive salary potential.

Placement Assistance & Certification
Encode-IT supports your career growth through placement assistance, including resume-building,
job referrals, and interview coaching to help you secure your desired position in IT service
management. Upon successful completion of the course, you will receive the globally recognized ITIL
Intermediate PPO Certification, demonstrating your proficiency in planning, protection, and
optimization of IT services.

Course Curriculum

1. Introduction to Planning, Protection, and Optimization
 Overview of ITIL V3 Service Lifecycle and the Importance of Planning, Protection, and
Optimization
 The Role of PPO in Service Strategy, Service Design, and Service Operation
 Key Concepts and Objectives of PPO Processes
 How PPO Aligns IT Services with Business Goals and Customer Expectations

2. Capacity Management

 Understanding the Role of Capacity Management in ITIL PPO
 Designing and Implementing Capacity Management Strategies
 Managing Current and Future Capacity Needs Based on Business Demand
 Tools and Techniques for Monitoring and Measuring Capacity Utilization
 Capacity Planning and Forecasting for IT Services and Resources

3. Availability Management
 Overview of Availability Management and Its Role in ITIL PPO
 Designing Services to Ensure High Availability and Reliability
 Defining and Setting Availability Targets for IT Services
 Availability Management Models: Redundancy, Failover, and Recovery
 Techniques for Measuring and Reporting Service Availability

4. IT Service Continuity Management (ITSCM)
 The Role of ITSCM in Ensuring the Continuity of IT Services
 Developing and Implementing IT Service Continuity Plans and Strategies
 Risk Management and Business Impact Analysis (BIA)
 Disaster Recovery Planning: Ensuring Service Recovery After an Outage
 Testing and Reviewing ITSCM Plans to Ensure Readiness

5. Information Security Management
 Introduction to Information Security Management (ISM) in ITIL PPO
 Defining Security Policies, Risk Assessment, and Compliance Requirements
 Protecting IT Services and Data from Threats and Vulnerabilities
 Managing Access Control, Authentication, and Encryption
 Integrating Security Management with Other ITIL Processes

6. Planning and Optimizing IT Services
 Aligning IT Service Planning with Business Strategy and Customer Needs
 Identifying Areas for Service Optimization and Improvement
 Strategies for Service Performance and Cost Optimization
 Tools for Monitoring Service Performance and Identifying Bottlenecks
 Techniques for Continuous Service Improvement (CSI) and Post-Implementation Reviews

7. Supplier Management in PPO
 Managing Third-Party Suppliers to Optimize Service Delivery

 Defining and Managing Service Level Agreements (SLAs) with Suppliers
 Optimizing Supplier Performance and Ensuring Service Quality
 Contract Management and Negotiation Techniques for Service Providers

8. Risk Management and Protection Strategies
 Identifying, Assessing, and Managing Risks in IT Services
 Developing and Implementing Risk Mitigation Strategies for IT Services
 Tools for Monitoring and Reporting on Service Risk
 Protecting IT Services Through Proactive Risk Management

9. Planning for Service Improvements
 Identifying Opportunities for Service Improvements in PPO Processes
 Setting Goals and Objectives for Service Optimization
 Using Metrics and KPIs to Evaluate Service Performance and Progress
 Leveraging Tools and Techniques for Service Improvement Initiatives

10. Service Management Tools and Automation in PPO
 Choosing and Implementing Service Management Tools for PPO
 Automating Capacity and Availability Management Processes
 Integrating IT Service Continuity and Security Management Tools
 Streamlining PPO Processes with Automation to Improve Efficiency

11. Integrating PPO with Other ITIL Processes
 How PPO Processes Integrate with Service Strategy, Service Design, and Service Operation
 Cross-Process Dependencies and Benefits for IT Service Management
 Aligning PPO with Business Continuity, Disaster Recovery, and Security Management

12. Exam Preparation and Certification
 Review of Key Concepts, Processes, and Best Practices in ITIL PPO
 Exam Preparation Strategies: Key Focus Areas and Tips for Success
 Practice Questions and Mock Exams for Exam Readiness
 Final Review and Q&A Session to Clarify Concepts Before the Exam

Key Features of the Course:
 Comprehensive Curriculum: Gain in-depth knowledge of capacity management, availability
management, IT service continuity, and security management, ensuring your IT services are
efficient, secure, and available.

 Practical Insights: Learn how to plan and optimize IT services to meet current and future
business needs, manage risks, and ensure operational continuity.
 Expert Guidance: Learn from industry experts with real-world experience in IT service
management and optimization.
 Certification Ready: Upon completion of the course, earn the ITIL Intermediate PPO
Certification, a globally recognized qualification that boosts your career.
 Career Support: Encode-IT offers placement assistance, including job referrals, resume-
building, and interview coaching, to help you secure a role in IT service management.

Elevate Your IT Service Management Career with ITIL Intermediate PPO!
If you're ready to master the art of planning, protecting, and optimizing IT services to align with
business goals and drive operational efficiency, then Encode-IT’s ITIL Intermediate PPO course is for
you. Gain the skills and knowledge necessary to manage and optimize IT services, ensuring that your
organization can meet customer expectations and stay ahead of the competition. Enroll today and
become a certified expert in Planning, Protection, and Optimization of IT services!