Master SAP SD/CRM with Encode-IT and Unlock a Career in Sales and Customer Relationship Management
Course Name: SAP SD/CRM Certification with Encode-IT
In today’s business environment, where customer satisfaction and efficient sales operations are crucial to success, SAP Sales and Distribution (SD) and Customer Relationship Management (CRM) are vital modules that help organizations streamline their sales processes and build lasting customer relationships. Encode-IT’s SAP SD/CRM course is designed to equip you with the essential skills and knowledge to manage and optimize the entire sales cycle and customer relationships using SAP solutions.
SAP SD is integral to managing customer orders, pricing, and delivery processes, while SAP CRM focuses on enhancing customer interactions, service, and marketing efforts. This comprehensive course will provide you with practical, hands-on knowledge, preparing you to implement and maintain these SAP modules in real-world business environments.
Why Choose Encode-IT?
At Encode-IT, we offer interactive online training with a curriculum that blends theory with hands-on experience. Whether you are an aspiring SAP professional or a current consultant looking to expand your skill set, this course will enhance your expertise in managing both sales operations and customer relationships through SAP systems. You’ll learn from industry experts and gain insights into the real-time challenges and solutions businesses face in sales and CRM.
Salary Prospects in India
SAP SD/CRM professionals are in high demand as businesses across industries recognize the importance of streamlining sales processes and enhancing customer engagement. In India, SAP SD/CRM consultants can expect to earn ₹8,00,000 to ₹18,00,000 per annum, depending on their expertise, experience, and the size of the organization. As businesses continue to invest in digital transformation, the demand for SAP SD/CRM professionals will only grow, offering plenty of career opportunities.
Placement Assistance & Certification
After completing the SAP SD/CRM course, Encode-IT offers placement assistance to connect you with top organizations seeking SAP professionals. We provide personalized support, helping you secure a job in leading companies. You will also receive an Encode-IT Certificate of Completion, which is highly valued by employers in the industry and will help you stand out in the competitive job market.
Course Curriculum
- Introduction to SAP SD & CRM
- Overview of SAP SD/CRM: Key Features and Benefits
- SAP Landscape and Integration: SAP ECC and SAP S/4HANA
- Understanding the Sales and Distribution Process
- Introduction to Customer Relationship Management (CRM) and its Modules
- Integration of SAP SD with SAP CRM for End-to-End Sales and Customer Management
- Sales Order Management (SAP SD)
- Overview of Sales Order Processing in SAP SD
- Creating and Managing Sales Orders in SAP
- Managing Pricing, Discounts, and Taxes in Sales Orders
- Delivery and Shipping Process in SAP SD
- Billing and Invoicing in SAP SD
- Handling Returns and Credit Memos in SAP
- Basic Functions and Master Data in SAP SD
- Master Data Management: Customer Master, Material Master, and Pricing Master
- Material Determination and Product Substitution in Sales Orders
- Credit Management and Risk Assessment in SAP SD
- Managing Sales Order Documents: Sales Order Types, Delivery Notes, and Invoices
- Managing Sales Area, Organizational Structure, and Roles in SAP
- SAP CRM: Overview and Configuration
- Introduction to SAP CRM: Key Features and Functionalities
- Configuring SAP CRM for Sales, Marketing, and Service
- Managing Customer Master Data in SAP CRM
- Sales and Marketing Management in SAP CRM: Campaigns, Leads, and Opportunities
- SAP CRM for Managing Customer Interactions and Service Requests
- Sales and Marketing Management (SAP CRM)
- Creating and Managing Marketing Campaigns in SAP CRM
- Lead Management: Capturing, Qualifying, and Converting Leads
- Opportunity Management: Managing Sales Opportunities and Sales Pipeline
- Customer Segmentation and Targeting in SAP CRM
- Sales Order and Quotation Management in SAP CRM
- Integration of SAP CRM with SAP SD for Order Fulfillment
- SAP CRM Service Management
- Managing Service Requests and Service Orders in SAP CRM
- Managing Service Contracts, Maintenance Plans, and Service Notifications
- Integration of Service Management with SAP SD for Billing and Execution
- Service Analytics: Reports and Dashboards in SAP CRM
- Managing Warranty and Repairs in SAP CRM
- Pricing, Taxation, and Discounts in SAP SD
- Pricing Procedures in SAP SD: Condition Records, Pricing Conditions, and Access Sequences
- Managing Discounts and Surcharges in SAP SD
- Tax Calculation in Sales Orders and Billing Documents
- Handling Special Pricing and Promotions in SAP SD
- Integrating Pricing with SAP CRM for Unified Pricing Strategy
- SAP CRM Analytics and Reporting
- Overview of Reporting and Analytics in SAP CRM
- Sales Reporting: Sales Performance, Opportunities, and Revenue Generation
- Marketing Campaign Reporting: Lead Conversion and ROI Analysis
- Customer Service Reporting: Service Requests, Contracts, and Satisfaction
- Using SAP Business Warehouse (BW) and SAP Analytics Cloud for CRM Data Analysis
- Advanced SAP SD Topics
- Handling Complex Sales Scenarios: Third-Party Orders, Consignment, and Intercompany Sales
- Managing Shipping and Logistics: Advanced Delivery and Transportation Management
- SAP SD Integration with SAP MM (Materials Management) and SAP WM (Warehouse Management)
- Document Flow Management: Tracking Sales Documents from Order to Billing
- Managing Returns and Credit Memos in Complex Sales Scenarios
- SAP CRM for Customer Engagement and Retention
- Using SAP CRM to Enhance Customer Engagement: 360-Degree Customer View
- Customer Retention Strategies: Loyalty Programs and Customer Feedback
- Integration of CRM with SAP Marketing Cloud for Campaigns and Customer Interaction
- Managing Social Media Channels and Customer Insights in SAP CRM
- Creating Personalized Customer Experiences with SAP CRM
- Hands-On Projects and Exercises
- Creating and Managing Sales Orders in SAP SD
- Implementing Pricing, Delivery, and Billing in SAP SD
- Setting Up Marketing Campaigns and Lead Management in SAP CRM
- Managing Customer Service Requests and Service Contracts in SAP CRM
- Developing and Analyzing Reports on Sales, Marketing, and Service Activities
- Final Capstone Project
- Design and Implement a Complete SAP SD/CRM Solution for a Company
- Integrate Sales Order Management, Pricing, and Billing with Customer Engagement
- Implement SAP CRM for Managing Leads, Opportunities, and Service Requests
- Develop a Comprehensive Report and Dashboard for Sales and Marketing Metrics
Key Features of the Course
- Tools & Platforms: SAP SD, SAP CRM, SAP S/4HANA, SAP Analytics Cloud, SAP BW
- Real-World Applications: Managing Sales, Marketing, Service, and Customer Interactions
- Interactive Assessments: Quizzes, Labs, Case Studies, and Final Exam
- Capstone Project: Implement a complete SAP SD/CRM solution to streamline business processes
Launch your career in sales and customer relationship management with Encode-IT’s SAP SD/CRM course. Gain practical knowledge and skills to effectively manage customer interactions, sales processes, and marketing campaigns using SAP’s powerful solutions!
This comprehensive course will equip you with the skills needed to excel in SAP SD and CRM, ensuring you can effectively manage sales operations and enhance customer relationships for organizations across industries. Let me know if you need more details or adjustments!
