Transform Your Career with ENCODE-IT’s Salesforce Administrator Training!

Salesforce is a global leader in customer relationship management (CRM), and as businesses
continue to adopt this powerful platform, the demand for skilled Salesforce Administrators has
skyrocketed. Salesforce Admin Training from ENCODE-IT is designed for individuals looking to
become proficient in managing, configuring, and customizing Salesforce environments. Whether
you're a beginner eager to learn about CRM systems or a professional aiming to expand your skillset,
this course provides comprehensive knowledge of Salesforce administration, equipping you with the
expertise to manage Salesforce applications and users efficiently.
As a Salesforce Administrator, you will be responsible for configuring Salesforce, managing users,
automating processes, and ensuring data integrity. This course covers a wide range of administrative
tasks, including user management, security settings, process automation, reporting, and data
management. With practical, hands-on exercises and real-world case studies, you will gain the skills
required to support Salesforce users and drive business success through effective Salesforce
administration.

Salary Expectations in India:
Salesforce Administrators are highly sought after in India due to the platform's widespread adoption
across industries. Entry-level Salesforce Administrators typically earn between ₹6,00,000 to
₹10,00,000 annually. With experience and advanced certifications, this can rise to ₹12,00,000 to
₹18,00,000 per year. Senior Salesforce Administrators or those with specialized skills in areas such as
automation, reporting, and integration can earn upwards of ₹20,00,000 or more, depending on the
organization's scale and project complexity.

Placement Assistance and Certification:
At ENCODE-IT, we understand the importance of job placement after completing your training.
That's why we offer Placement Assistance to all our students, helping you with resume building,
interview preparation, and job search strategies. Upon successful completion of the course, you will
receive an official Salesforce Administrator Certification from ENCODE-IT, which is widely
recognized in the industry and proves your expertise in managing and configuring Salesforce
environments.

Course Curriculum:

Introduction to Salesforce Administration:
 Overview of Salesforce Platform: Understanding Salesforce Clouds and Products
 Role of a Salesforce Administrator: Key Responsibilities and Tasks
 Introduction to Salesforce Setup Menu: Navigating Salesforce Classic and Lightning
Experience
 Salesforce Licensing and Editions: Choosing the Right Edition for Your Business

Salesforce Data Management:
 Understanding Salesforce Data Model: Objects, Fields, and Relationships
 Importing and Exporting Data: Data Loader and Data Import Wizard

 Data Quality: Ensuring Data Integrity and Consistency
 Managing Duplicate Records and Preventing Data Duplication
 Managing Data Security: Field-Level Security, Record Types, and Sharing Rules
 Salesforce Reports and Dashboards: Creating Reports and Visualizations for Business Insights

User and Security Management:
 User Management: Creating, Editing, and Deleting Users
 Assigning Profiles, Permission Sets, and Role Hierarchies
 Managing User Access and Permissions: Controlling Access to Data and Features
 Implementing Security Controls: Org-Wide Defaults, Sharing Rules, and Manual Sharing
 Managing Login Access and Monitoring User Activity
 Configuring Two-Factor Authentication and Session Security for Users

Automation and Workflow Management:
 Automating Business Processes with Workflow Rules
 Using Process Builder to Automate More Complex Processes
 Introduction to Flow Builder: Creating Visual Workflows to Automate Tasks
 Managing Approval Processes: Setting Up and Managing Approvals
 Configuring Assignment Rules, Escalation Rules, and Auto-Response Rules
 Creating Scheduled Jobs and Mass Updates for Automation

Customization and Configuration:
 Customizing Page Layouts, Record Types, and Field Sets
 Creating Custom Fields, Validation Rules, and Formula Fields
 Using Salesforce Lightning Experience: Customizing Record Pages and Lightning Components
 Setting Up Custom Applications in Salesforce for Specific Business Needs
 Configuring Custom Buttons, Links, and Actions for Enhanced User Experience
 Designing Custom Reports and Dashboards to Meet Business Requirements

Salesforce Collaboration Tools:
 Setting Up Chatter: Enabling Collaboration and Communication in Salesforce
 Managing Chatter Groups, Topics, and Feeds
 Implementing Salesforce Knowledge Management: Creating and Managing Knowledge
Articles
 Configuring and Customizing Salesforce Communities for External Users

 Using Salesforce1 Mobile App: Managing Salesforce from Mobile Devices
 Implementing Case Management for Customer Support Teams

Salesforce AppExchange and Integrations:
 Introduction to AppExchange: Exploring and Installing Third-Party Apps
 Integrating Salesforce with External Applications using AppExchange Tools
 Understanding and Configuring Salesforce Integration: Data Loader and Middleware
Solutions
 Integrating Salesforce with Email: Email Templates, Campaigns, and Mass Emails
 Setting Up Salesforce to Integrate with External Tools such as Outlook, Gmail, and Marketing
Automation Platforms

Change Management and Deployment:
 Managing Sandbox Environments: Sandboxes for Development, Testing, and Training
 Change Set Deployment: Moving Customizations from Sandbox to Production
 Best Practices for Managing Changes and Customizations in Salesforce
 Monitoring Salesforce Releases and Keeping Your System Up-to-Date
 Configuring and Managing Alerts for System Maintenance and Updates

Salesforce Troubleshooting and Maintenance:
 Troubleshooting Common Salesforce Issues: Login Problems, Data Access, and Errors
 Using Salesforce Debugging Tools for Diagnosing Issues
 Regular System Maintenance: Data Cleanup, User Management, and Performance
Optimization
 Using Salesforce Health Check to Monitor System Security
 Managing System Performance and Optimizing Page Load Times

Salesforce Reporting and Analytics:
 Creating Custom Reports: Report Types, Filters, and Summaries
 Advanced Reporting Techniques: Cross Filters, Custom Report Types, and Dashboards
 Building and Sharing Dashboards: Visualizing Key Metrics for Decision Makers
 Using Analytics to Track Salesforce Performance and Business Growth
 Understanding Report Sharing and Permissions

Hands-On Projects and Exercises:
 Setting Up a Complete Salesforce Environment: User Creation, Data Import, and Reporting
 Configuring Page Layouts, Custom Fields, and Validation Rules

 Automating Processes with Workflow Rules, Process Builder, and Flow Builder
 Creating and Managing Reports and Dashboards for Business Insights
 Managing Data Security: Setting Up Profiles, Permission Sets, and Sharing Rules
 Final Project: Designing and Configuring a Custom Salesforce Solution for a Business

Key Features of the Course:
 Tools & Platforms: Salesforce Lightning, Process Builder, Flow Builder, Data Loader,
AppExchange, Salesforce1 Mobile App
 Real-World Applications: Implementing Salesforce CRM, Automating Business Processes,
Managing Data Security, and Configuring Custom Solutions
 Interactive Learning: Hands-On Labs, Quizzes, Real-Time Case Studies, and Final Exam
 Capstone Project: Building a Complete Salesforce Solution for a Business, Including
Customization, Automation, and Reporting

Kickstart Your Career as a Salesforce Administrator:
With ENCODE-IT’s Salesforce Administrator Training, you will gain the essential skills needed to
manage and configure Salesforce for any business. This course will help you build a strong
foundation in Salesforce administration, setting you up for success in a role that is crucial to the
smooth operation of any Salesforce-powered organization.