Master BMC Remedy IT Service Management – Boost Your ITIL Skills & Automate Service Management

In the fast-paced world of IT service management (ITSM), BMC Remedy is one of the most trusted
tools for automating processes, improving service delivery, and aligning IT services with business
objectives. Whether you're aiming to implement ITIL best practices or looking to refine your skills in
service management, Encode-IT's BMC Remedy Course is your gateway to mastering one of the
industry's leading ITSM solutions.

Course Overview
This comprehensive course covers BMC Remedy IT Service Management, equipping you with the
skills needed to configure, customize, and maintain the Remedy platform. You will learn how to
streamline incident management, change management, problem management, asset management,
and service request management processes, all while aligning with ITIL standards.

Throughout the course, you'll gain hands-on experience with Remedy's powerful features, which
include automation, reporting, and workflow customization, making it a versatile tool for IT teams.
Whether you're a beginner in ITSM or an experienced professional looking to advance your skills,
this course will provide you with the expertise to excel in BMC Remedy ITSM environments.

Salary Outlook in India
BMC Remedy expertise is in high demand across industries, as organizations seek professionals who
can improve their IT service management and drive business results. In India, BMC Remedy
professionals can expect to earn between ₹6,00,000 and ₹15,00,000 annually, depending on
experience and role. Senior roles such as ITSM consultants or Remedy Administrators can command
even higher salaries, particularly in large enterprises or IT consulting firms.

Encode-IT Offers Placement Assistance & Certification in India
At Encode-IT, we are committed to helping you transition into a successful ITSM career. Upon
completion of the BMC Remedy course, you will receive a globally recognized certification that will
enhance your job prospects. Our placement assistance program provides support with job referrals,
interview coaching, and resume building, ensuring you’re well-prepared for the competitive job
market.

Course Curriculum:

1. Introduction to BMC Remedy ITSM
 Overview of IT Service Management (ITSM): Understanding the key concepts of ITSM, its
objectives, and how BMC Remedy aligns with ITIL best practices.
 Introduction to BMC Remedy: Overview of the BMC Remedy platform, its components, and
its key capabilities in service management.
 BMC Remedy Architecture: Understanding the underlying architecture of BMC Remedy,
including its modules, components, and data flow.

2. Incident Management with BMC Remedy

 Incident Management Overview: How to handle and resolve incidents effectively to
minimize disruptions to business services.
 Incident Life Cycle: Understanding the stages of an incident's lifecycle, from detection and
logging to resolution and closure.
 Automating Incident Management: Implementing automation to streamline the incident
management process, including notifications, assignments, and escalation rules.
 Incident Reporting and Analysis: How to generate incident reports and analyze trends for
continual service improvement.

3. Change Management in BMC Remedy
 Change Management Fundamentals: How to manage changes to IT services, minimizing
risks, and ensuring the stability of services.
 Change Life Cycle: Stages of the change management process, from initiation and approval
to implementation and review.
 Implementing Change Workflows: Automating and customizing change workflows to ensure
efficient change approval and execution processes.
 Change Management Best Practices: Tips and best practices for effective change
management, focusing on minimizing service disruption and maintaining compliance.

4. Problem Management in BMC Remedy
 Problem Management Overview: Understanding the difference between incidents and
problems, and the role of problem management in preventing recurring incidents.
 Problem Life Cycle: Key stages in problem identification, diagnosis, resolution, and closure.
 Root Cause Analysis: Techniques for performing root cause analysis (RCA) and identifying
the underlying issues leading to recurring incidents.
 Problem Management Automation: Using BMC Remedy to automate problem resolution
workflows and improve resolution times.

5. Service Request Management in BMC Remedy
 Service Request Management Overview: How to manage user requests efficiently, such as
access requests, hardware/software requests, and service provisioning.
 Automating Service Requests: Setting up automated workflows to streamline the approval
and fulfillment of service requests.
 Service Catalog Configuration: Configuring and managing a service catalog to provide end
users with easy access to IT services.
 Request Fulfillment Best Practices: Techniques for ensuring timely and efficient service
request fulfillment, and reporting on service request trends.

6. Asset and Configuration Management in BMC Remedy
 Asset Management Overview: How to manage IT assets throughout their lifecycle, from
procurement to disposal.

 Configuration Management Database (CMDB): Introduction to the CMDB and its role in
maintaining the relationships between assets and services.
 Integrating Asset and Configuration Management: How to integrate asset management and
configuration management to improve visibility and tracking of IT infrastructure.
 Automating Asset Management Workflows: Using BMC Remedy to automate asset lifecycle
management, from procurement to decommissioning.

7. BMC Remedy Customization and Workflow Automation
 Customizing BMC Remedy: How to configure BMC Remedy to meet the specific needs of
your organization, including field customization, forms, and screens.
 Creating Workflows: Building and automating workflows for incident management, change
management, problem management, and more.
 Business Rules and Notifications: Configuring business rules and notification mechanisms to
ensure seamless service delivery and prompt response to incidents and requests.
 Scripting in BMC Remedy: Writing simple scripts to automate common tasks and integrate
with third-party systems.

8. Reporting and Analytics in BMC Remedy
 Overview of Reporting Capabilities: Introduction to BMC Remedy's reporting and analytics
tools for monitoring and improving service performance.
 Creating Reports and Dashboards: How to create customized reports and dashboards to
track key performance indicators (KPIs) and ITSM metrics.
 Analyzing Trends and Performance: Leveraging analytics to identify trends, potential service
issues, and areas for improvement.

9. BMC Remedy Administration and Maintenance
 Administering BMC Remedy: Understanding the roles and responsibilities of Remedy
administrators, including system configuration, user management, and security.
 Managing Remedy Users: Creating and managing user profiles, roles, and permissions in the
BMC Remedy environment.
 Database Management: Overview of Remedy's database structure and how to manage and
maintain the underlying data.

10. Integration with Other Tools and Systems
 Integrating BMC Remedy with Other ITSM Tools: How to integrate Remedy with other tools
like monitoring, ticketing, and reporting systems.
 API Integration and Web Services: Using APIs and web services to extend the functionality
of BMC Remedy and integrate with external applications.
 Managing Third-Party Integrations: Configuring and managing integrations to ensure
seamless data flow and consistency across platforms.

11. Exam Preparation and Certification

 Review of Key Concepts: A comprehensive review of everything covered in the course to
prepare for the BMC Remedy certification exam.
 Practice Exams: Mock exams and practice questions to ensure you’re ready for the
certification test.
 Final Exam and Certification: On successful completion of the exam, you’ll receive a globally
recognized certification in BMC Remedy ITSM.

Key Features of the Course:
 Comprehensive Curriculum: From incident and change management to advanced
customization and reporting, this course covers all aspects of BMC Remedy.
 Hands-on Training: Gain practical experience with BMC Remedy’s powerful features and
automation capabilities.
 Expert Instruction: Learn from experienced instructors who bring industry insights and real-
world examples to the classroom.
 Certification-Ready: Prepare for the BMC Remedy ITSM certification, adding credibility to
your resume.
 Career Support: Receive job placement assistance, including resume building, interview
preparation, and job referrals.
 Flexible Learning Options: Choose from online, offline, or hybrid learning formats to suit
your schedule.

Key Roles in BMC Remedy ITSM:
1. BMC Remedy Administrator – Oversee the configuration, customization, and maintenance
of the BMC Remedy platform.
2. ITSM Consultant – Provide expert advice and guidance on implementing ITIL processes and
Remedy toolset to improve IT service management.
3. Incident Manager – Ensure the timely resolution of incidents and that the incident
management process is efficient.
4. Change Manager – Manage and oversee the change management process to ensure IT
services remain stable while implementing necessary changes.
5. Service Desk Manager – Manage the service desk operations and ensure that service
requests are handled promptly and accurately.
6. Asset Manager – Handle IT asset management processes, including tracking and managing
the lifecycle of hardware and software assets.
7. BMC Remedy Developer – Design and develop custom workflows, integrations, and scripts
to meet specific business needs.

Kickstart Your ITSM Career Today!
Become an expert in BMC Remedy IT Service Management with Encode-IT’s comprehensive training
course. Gain the skills and knowledge to streamline your organization’s IT service management
processes, enhance service delivery, and align your IT operations with ITIL best practices. Enroll
today to get started on your journey to becoming a certified BMC Remedy ITSM professional!