IT Governance and Operations Management at ENCODE-IT

In today's fast-paced digital era, managing IT resources effectively and aligning IT operations with
business goals are crucial for an organization’s success. The IT Governance and Operations
Management course at ENCODE-IT is designed to give you a comprehensive understanding of IT
governance frameworks and best practices to enhance organizational performance. You will learn to
ensure the alignment of IT strategies with business objectives, manage resources efficiently, and
mitigate risks, all while maintaining high standards of service delivery.

Course Overview
The IT Governance and Operations Management course at ENCODE-IT focuses on providing
professionals with in-depth knowledge of various IT governance frameworks, operational
management practices, and tools to optimize business processes. This course will help you develop
the skills to manage IT services, risk management, compliance requirements, and service delivery in
alignment with organizational goals. You will gain expertise in leveraging frameworks such as COBIT,
ITIL, and ISO 20000, which are essential for managing IT services and ensuring business continuity.

What You Will Learn:
Upon completion of the IT Governance and Operations Management course, you will be able to:
 Understand the importance of IT governance and its impact on business success.
 Learn to implement and manage IT service management frameworks such as ITIL and COBIT.
 Understand how to align IT strategies with business objectives.
 Develop skills in risk management and ensure compliance with industry regulations.
 Master the techniques of optimizing IT operations to enhance service delivery and reduce
costs.

Salary Scale in India
With the rise of IT complexities and business needs for robust governance and operational
management, professionals certified in IT Governance and Operations Management are highly
sought after. The average salary for professionals in this domain in India is between INR 7,00,000 to
INR 15,00,000 annually, depending on experience and industry. Senior roles such as IT Governance
Manager, IT Operations Director, or Chief Information Officer (CIO) can command salaries of INR
20,00,000 to INR 30,00,000 per year, reflecting the demand and value of these professionals in large
organizations.

ENCODE-IT Offers Placement Assistance and Certification
At ENCODE-IT, we offer more than just training. We provide placement assistance to help you
secure a role in the competitive IT sector. Our Certification of Completion will equip you with the
credentials to stand out in the job market. ENCODE-IT’s industry connections and placement services
will ensure that you are well-prepared to take on challenging roles in IT governance and operations
management.

Course Curriculum

Module 1: Introduction to IT Governance and Operations Management

 Definition and Importance of IT Governance
 Key Principles of IT Governance
 The Role of IT Operations Management in Organizational Success
 Key Drivers of Effective IT Governance and Operations

Module 2: IT Governance Frameworks
 Overview of IT Governance Frameworks: COBIT, ITIL, ISO/IEC 20000
 Aligning IT Governance with Business Strategy
 IT Governance Maturity Models and Implementation
 Best Practices for Implementing IT Governance in Organizations

Module 3: IT Service Management and ITIL Framework
 Introduction to IT Service Management (ITSM)
 ITIL Lifecycle and Service Management Processes
 Service Strategy, Design, Transition, and Operation
 Incident, Problem, and Change Management in ITIL

Module 4: Risk Management and Compliance in IT Governance
 Understanding IT Risks and Risk Management
 Risk Assessment and Mitigation Techniques
 Compliance with Regulatory Standards: GDPR, SOX, HIPAA, etc.
 Ensuring Security and Privacy in IT Governance

Module 5: IT Operations Management Fundamentals
 Key Concepts of IT Operations Management
 Capacity Management and Performance Monitoring
 Incident, Problem, and Change Management
 Aligning IT Operations with Business Objectives

Module 6: IT Financial Management and Budgeting
 Principles of IT Financial Management
 Budgeting and Cost Control in IT Operations
 Cost Optimization Strategies for IT Operations
 Return on Investment (ROI) and Total Cost of Ownership (TCO) Analysis

Module 7: IT Strategy and Organizational Alignment
 Developing an IT Strategy Aligned with Business Goals

 Strategic IT Planning and Forecasting
 Managing IT Projects and Resources
 Building Effective IT Governance and Operations Teams

Module 8: Service Level Management and Performance Metrics
 Setting Service Level Agreements (SLAs)
 Monitoring and Reporting IT Service Performance
 Key Performance Indicators (KPIs) for IT Operations
 Continuous Improvement and Optimization of IT Services

Module 9: ITIL Best Practices for Service Delivery and Support
 Service Delivery Management in ITIL
 Managing Service Continuity and Availability
 IT Support Processes: Incident, Request, and Service Desk Management
 ITIL’s Role in Enhancing Customer Satisfaction

Module 10: Change and Configuration Management
 Introduction to Change Management in ITIL
 Configuration Management and Asset Tracking
 Managing IT Infrastructure Changes and Reducing Risks
 Tools and Techniques for Effective Change Management

Module 11: IT Operations in Cloud and Hybrid Environments
 Overview of Cloud Computing and IT Operations
 Managing IT Operations in Hybrid IT Environments
 Cloud Service Models: IaaS, PaaS, SaaS
 Optimizing IT Operations in Cloud Platforms

Module 12: Final Project and Certification Exam
 Final Project: Developing an IT Governance Strategy and Implementation Plan
 Hands-On Exercises: Managing IT Operations and Implementing ITIL Best Practices
 Certification Exam: Assessing Knowledge in IT Governance and Operations Management
 Certification of Completion from ENCODE-IT and Placement Assistance

 Why Choose ENCODE-IT?
 Comprehensive Curriculum:
 The IT Governance and Operations Management course at ENCODE-IT offers a
complete, in-depth curriculum that spans all the key aspects of IT governance and                                                                                    operations management. From the foundational principles to the latest industry best
practices, our course prepares you for real-world challenges by covering topics like
service management, risk management, compliance, and the integration of IT
strategies with business goals.

 Industry-Standard Frameworks:
 Throughout the course, you will gain hands-on experience with industry-standard
frameworks such as COBIT, ITIL, and ISO 20000, which are essential for effective
IT governance. These frameworks are used by leading organizations worldwide,
ensuring that you’re equipped with the knowledge and tools to excel in any IT
governance role.

 Expert Trainers:
 At ENCODE-IT, we pride ourselves on having a team of expert trainers with
extensive experience in IT governance, operations management, and strategic IT
planning. Our trainers come from diverse backgrounds, bringing valuable industry
insights and practical experience to help you understand the intricacies of IT
governance and operations management.

 Placement Support:
 We understand that securing the right job is as important as acquiring knowledge.
That’s why ENCODE-IT offers comprehensive placement assistance to help you
land your dream job. Our industry connections, dedicated placement support, and
career guidance ensure that you are well-prepared to embark on a successful career in
IT governance and operations management.

Enroll in ENCODE-IT’s IT Governance and Operations Management Course
today and take the first step toward becoming an expert in managing IT resources,
optimizing operations, and ensuring that IT systems align with business objectives!