Master Service Design with ITIL Intermediate SD – Craft IT Services That Deliver Excellence!

Are you ready to specialize in the critical area of Service Design within the ITIL framework? Encode-
IT’s ITIL Intermediate SD (Service Design) course offers you the in-depth knowledge and skills to
effectively design IT services that align with business objectives and meet customer expectations.
Service design is one of the most important stages in the ITIL lifecycle, ensuring that new or
improved services are delivered efficiently and sustainably. Whether you're an IT service manager,
designer, or part of a service design team, this course is your gateway to mastering the art of IT
service design.

Course Overview
The ITIL Intermediate Service Design (SD) course is designed to help professionals gain a deep
understanding of the service design stage of the ITIL lifecycle. This course focuses on designing
services that are reliable, effective, and aligned with business needs. It covers key processes such as
service catalog management, service level management, capacity management, availability
management, and more, equipping you with the tools and techniques to design IT services that meet
both technical and business requirements.

This course is perfect for professionals involved in service design or those aspiring to manage and
design IT services effectively. By the end of this course, you’ll be able to design services that are not
only cost-effective and scalable but also deliver value to your organization and customers.

Salary Scale in India
In India, professionals with expertise in ITIL Intermediate SD (Service Design) are in high demand,
with salaries varying based on experience and role. Entry-level positions in service design typically
offer salaries around ₹7,50,000 annually. With experience, professionals in managerial or consulting
roles can earn between ₹12,00,000 to ₹20,00,000 annually, depending on their expertise and
industry. The demand for skilled service designers is expected to grow as organizations continue to
focus on efficient service delivery and operational excellence.

Placement Assistance & Certification
At Encode-IT, we are committed to your career success. We offer comprehensive placement
assistance, including resume building, job referrals, and interview coaching to ensure you are ready
to take the next step in your career. Upon successful completion of the course, you will receive the
ITIL Intermediate SD Certification, a globally recognized qualification that demonstrates your
proficiency in ITIL Service Design and enhances your employability.

Course Curriculum

1. Introduction to Service Design
 Overview of ITIL and the Service Lifecycle
 The Importance of Service Design in the ITIL Lifecycle
 Key Concepts and Principles of Service Design
 The Role of Service Design in Achieving Business Objectives
 Service Design and Its Relationship to Other ITIL Processes

2. Service Design Principles and Methods

 The Service Design Package (SDP): Key Components and Structure
 Best Practices for Designing IT Services to Meet Business and Customer Needs
 Understanding the Service Management System (SMS)
 Designing Services to Be Cost-Effective, Scalable, and Secure
 The Relationship Between Service Design and Service Strategy

3. Service Catalog Management
 Overview of Service Catalog Management and Its Role in Service Design
 Defining Service Catalogs and Service Catalog Items
 Maintaining the Service Catalog and Ensuring Service Accuracy
 Integrating Service Catalog with Other ITIL Processes (e.g., Incident Management)
 Designing and Managing Service Offerings for End Users and Customers

4. Service Level Management (SLM)
 The Role of Service Level Management in Service Design
 Defining Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
 Setting Service Level Targets Based on Business Requirements
 Negotiating and Managing SLAs with Customers and Suppliers
 Ensuring Service Level Compliance and Monitoring Service Performance

5. Capacity Management
 The Importance of Capacity Management in Service Design
 Designing for Optimal Capacity and Resource Utilization
 Capacity Management Process: Monitoring, Planning, and Scaling IT Resources
 Capacity Planning for Both Current and Future Demands
 Tools and Techniques for Measuring and Managing Capacity

6. Availability Management
 The Role of Availability Management in Service Design
 Designing Services for High Availability and Reliability
 Defining Availability Requirements and Setting Targets
 Availability Management and Its Relationship with Other ITIL Processes
 Tools for Measuring Availability and Identifying Potential Risks

7. IT Service Continuity Management (ITSCM)
 Understanding the Role of IT Service Continuity Management in Service Design

 Designing Services to Ensure Continuity in Case of Disruption
 The Relationship Between ITSCM and Business Continuity Planning
 Disaster Recovery and Business Impact Analysis
 Designing Resilient IT Services for Continuity and Recovery

8. Security Management
 The Role of Security Management in Service Design
 Designing Services with Built-In Security Features
 Defining Security Requirements and Risk Management
 Managing Confidentiality, Integrity, and Availability of Services
 Integration of Security Management with Other ITIL Processes

9. Supplier Management
 The Role of Supplier Management in Service Design
 Managing Supplier Relationships and Contracts
 Designing Service Contracts to Align with Business Objectives
 Establishing Service Requirements and Performance Metrics for Suppliers
 Effective Vendor Management and Contract Negotiation

10. Designing for Service Transitions
 Aligning Service Design with Service Transition and Operation
 Integrating Service Design with Release and Deployment Management
 Ensuring Smooth Transitions from Service Design to Service Operation
 Risk Management and Mitigation During Service Transitions

11. Designing Service Management Tools and Automation
 Selecting and Implementing Service Management Tools for Effective Service Design
 Leveraging Automation to Improve Service Design Efficiency
 Integrating Service Design Tools with Other ITSM Processes
 Tools for Monitoring and Reporting on Service Design Success

12. Exam Preparation and Certification
 Review of Key Service Design Concepts and Processes
 Focus Areas for ITIL Intermediate SD Exam Preparation
 Mock Exams and Practice Questions to Build Confidence
 Final Review and Q&A to Clarify Doubts and Ensure Exam Readiness

Key Features of the Course:
 Comprehensive Curriculum: Learn everything from service catalog management and
capacity planning to security and continuity management, equipping you with the skills to
design efficient, scalable, and secure IT services.
 Practical Learning: Gain hands-on experience through real-world case studies and practical
examples, ensuring you can apply ITIL Service Design principles effectively in your
organization.
 Expert Guidance: Benefit from learning directly from certified ITIL experts with extensive
industry experience in service design and IT service management.
 Certification Ready: Upon completing the course, you will earn the ITIL Intermediate SD
Certification, a globally recognized qualification that enhances your IT service management
career.
 Career Support: Encode-IT offers placement assistance, including resume building, job
referrals, and interview coaching, to help you land your ideal job in IT service management.

Elevate Your IT Service Management Career with ITIL Intermediate SD!
If you are ready to master Service Design and play a pivotal role in shaping high-quality IT services,
then Encode-IT’s ITIL Intermediate SD course is for you. Enroll today to gain the skills, knowledge,
and certification necessary to design services that align with business goals, meet customer needs,
and deliver operational excellence. Start your journey towards becoming a recognized ITIL expert
today!