Master Service Management with ITIL Intermediate RCV – Specialize in Release, Control, and Validation!

Are you ready to elevate your IT service management expertise and specialize in Release, Control,
and Validation (RCV)? Encode-IT’s ITIL Intermediate RCV course offers an in-depth look at the core
processes involved in managing and controlling IT services during their lifecycle. Whether you're
working in IT service management or aiming to lead initiatives around service release and control,
this course will provide you with the necessary skills to ensure the successful deployment and
validation of services.

The ITIL Intermediate Release, Control, and Validation (RCV) course is designed to equip IT
professionals with the knowledge and skills to manage the release, control, and validation processes
of IT services effectively. This course covers key processes such as release management, service
validation and testing, and evaluation of services post-deployment to ensure that they meet
business requirements and service expectations.

This course is a must for IT professionals involved in the planning, implementation, and management
of releases and transitions within an IT service management environment. It also helps you
understand the critical aspects of service validation, control, and testing that guarantee a smooth
service lifecycle.

Salary Scale in India
In India, professionals with ITIL Intermediate RCV certification are highly valued by organizations. On
average, certified professionals specializing in release and control processes can expect to earn
salaries starting at ₹7,50,000 annually. With experience, particularly in senior or managerial roles,
this figure can rise significantly, reaching upwards of ₹15,00,000 or more annually.

Placement Assistance & Certification
Encode-IT offers dedicated placement assistance to all students, including resume-building support,
job referrals, and interview coaching. Once you successfully complete the ITIL Intermediate RCV
course, you will receive the globally recognized ITIL Intermediate RCV Certification, which will be a
valuable asset as you pursue advanced roles in IT service management.

Course Curriculum

1. Introduction to Release, Control, and Validation (RCV)
 Overview of the RCV Lifecycle and its Role within ITIL
 The Importance of Release, Control, and Validation in the IT Service Management Lifecycle
 Key Objectives of RCV Processes
 Interactions between RCV and Other ITIL Lifecycle Stages (Service Strategy, Design, and
Transition)

2. Release and Deployment Management
 Overview of Release Management and Its Key Components
 Release Planning: Identifying Requirements and Managing Timelines

 Release Types: Major, Minor, and Emergency Releases
 Release and Deployment Planning: Coordination and Scheduling of Releases
 Managing Risks Associated with Service Releases and Deployments
 Tools and Techniques for Managing Releases and Deployments

3. Service Validation and Testing
 The Role of Service Validation and Testing in Service Delivery
 Validating Service Designs and Ensuring Service Quality
 Techniques for Testing New and Changed Services
 Planning and Managing User Acceptance Testing (UAT)
 The Relationship between Service Validation and Risk Management
 Creating Test Plans, Scenarios, and Scripts for Successful Service Validation

4. Evaluation and Monitoring of Service Releases
 Techniques for Evaluating the Success of Service Releases
 Post-Implementation Review (PIR) to Ensure Service Alignment with Business Needs
 Monitoring Service Performance and Identifying Service Improvements
 Evaluating Post-Release Activities and Handling Service-Related Incidents

5. Configuration Management and Knowledge Management
 Managing Service Assets and Configuration Items (CIs) through Configuration Management
 Integrating Configuration Management with Release and Deployment Processes
 Knowledge Management’s Role in Release, Control, and Validation
 Capturing, Storing, and Sharing Knowledge Related to Service Releases

6. Release and Control Metrics
 Measuring Release and Deployment Success through KPIs
 Monitoring Service Validation and Testing Efficiency
 Using Metrics to Improve the Quality of Service Delivery
 Reporting and Analyzing Service Performance Post-Deployment

7. Managing Risks and Challenges in RCV
 Identifying and Mitigating Risks in Release and Deployment
 Common Challenges in Release, Control, and Validation Processes
 Troubleshooting Service Validation Failures
 Lessons Learned from Service Release Failures

8. Tools and Technologies for RCV
 Overview of IT Service Management (ITSM) Tools for Release and Deployment Management
 Automation and Integration in Release and Validation Processes
 Selecting and Implementing Tools to Optimize Service Release and Testing
 The Role of ITIL Tools in Managing Change, Release, and Configuration

9. Continual Service Improvement (CSI) in RCV
 The Role of Continual Service Improvement in Release and Validation
 Best Practices for Ongoing Improvement in Service Releases
 Integrating CSI Principles into Release, Control, and Validation Processes
 Using CSI for Effective Post-Release Evaluations and Enhancements

10. Exam Preparation and Certification
 Review of Key Concepts and Principles from the Course
 Focus Areas for ITIL Intermediate RCV Exam Preparation
 Mock Tests and Practice Questions to Strengthen Knowledge and Exam Readiness
 Final Q&A Session to Clarify Doubts and Ensure Exam Success

Key Features of the Course:
 Comprehensive Curriculum: Gain an in-depth understanding of release management,
service validation, and testing—critical processes in ensuring the successful delivery of IT
services.
 Hands-On Learning: Learn through case studies and real-world examples that will help you
apply the principles of Release, Control, and Validation effectively in your organization.
 Expert Instruction: Benefit from training by certified ITIL professionals with real-world
experience in managing complex service transitions and releases.
 Certification Ready: On successful completion of the course, you will receive the globally
recognized ITIL Intermediate RCV Certification, demonstrating your expertise in these
critical ITIL processes.
 Career Support: Encode-IT provides placement assistance, including resume building,
interview coaching, and job referrals, to help you take the next step in your career in IT
service management.

Advance Your IT Service Management Career with ITIL Intermediate RCV!
If you are looking to deepen your expertise in the areas of Release, Control, and Validation and
contribute to the smooth operation of IT services, this course is for you. Enroll in Encode-IT’s ITIL
Intermediate RCV course today, and master the best practices for managing service releases,
ensuring service validation, and optimizing IT service delivery. Gain the skills and certification you
need to elevate your career and lead successful service transitions and deployments in any
organization. Join us now!