Master Service Strategy with ITIL Intermediate SS – Drive Business Value through IT Service Management!

Are you ready to take your IT service management career to the next level by mastering the strategic
aspects of service management? Encode-IT’s ITIL Intermediate SS (Service Strategy) course is
designed to provide you with the knowledge and skills necessary to develop and implement effective
IT service strategies that align with business objectives. This course focuses on creating long-term
value through strategic decision-making and ensures that IT services support business growth and
innovation.

Course Overview
The ITIL Intermediate Service Strategy (SS) course focuses on developing an understanding of how
to define, create, and manage IT services that provide business value. It is one of the core modules
within the ITIL V3 framework, and it covers key strategies for assessing and designing services that
align with business goals. Service Strategy provides guidance on the financial, marketing, and
management aspects of IT services, ensuring that services meet current and future business
demands.

This course will equip you with the skills to make key decisions about service design,
implementation, and improvement, enabling you to contribute directly to your organization’s
business strategy. It is ideal for professionals in IT service management, service design, and
leadership roles who are focused on aligning IT services with business needs.

Salary Scale in India
In India, ITIL Intermediate SS (Service Strategy) certified professionals are in high demand, with
organizations actively seeking individuals who can align IT services with business strategy. The salary
range for professionals with expertise in Service Strategy can vary depending on the role and
experience. Entry-level positions typically offer salaries between ₹8,00,000 and ₹10,00,000 per year.
Professionals with several years of experience or those in leadership or consultancy roles can earn
between ₹15,00,000 to ₹25,00,000 annually. As businesses continue to recognize the importance of
strategic service management, the demand for skilled professionals is on the rise.

Placement Assistance & Certification
At Encode-IT, we are dedicated to ensuring that you succeed not only in the course but also in your
career. With our placement assistance, you’ll benefit from resume building, job referrals, and
interview coaching to help you find your ideal job. Upon completing the course, you will receive the
prestigious ITIL Intermediate SS Certification, which will demonstrate your proficiency in service
strategy and increase your career opportunities.

Course Curriculum

1. Introduction to Service Strategy
 Overview of the ITIL Service Lifecycle and Service Strategy
 The Role of Service Strategy in the Context of ITIL
 Understanding the Relationship Between Business Strategy and IT Service Strategy
 Key Concepts and Principles in Service Strategy

 The Importance of Service Strategy for Long-Term IT Success

2. The Service Strategy Processes
 The Core Processes of Service Strategy: Service Portfolio Management, Financial
Management, Demand Management, and Business Relationship Management
 The Role of Each Process in Aligning IT Services with Business Needs
 How to Manage Services Over Their Lifecycle from a Strategic Perspective
 Developing a Service Portfolio and Understanding Its Components
 How to Prioritize Services and Investments Based on Business Goals

3. Service Portfolio Management (SPM)
 Defining Service Portfolio Management and Its Role in Service Strategy
 Understanding Service Pipeline, Service Catalog, and Retired Services
 Developing and Managing a Service Portfolio that Aligns with Business Objectives
 Techniques for Managing and Evaluating the Service Portfolio
 Making Strategic Decisions About Which Services to Offer and Discontinue

4. Financial Management for IT Services
 Overview of Financial Management and Its Role in Service Strategy
 Budgeting, Costing, and Pricing IT Services to Maximize Value
 Financial Control and Reporting in IT Service Strategy
 Creating Service Pricing Models that Reflect Business and Customer Needs
 How to Forecast and Budget for IT Services Based on Business Demands

5. Demand Management
 Understanding the Importance of Demand Management in Service Strategy
 Forecasting and Shaping Demand for IT Services
 Managing Customer Expectations and Understanding Business Requirements
 How to Balance Service Demand with Available Resources and Capabilities
 Techniques for Predicting and Managing Peaks and Valleys in Service Demand

6. Business Relationship Management
 The Role of Business Relationship Management (BRM) in Service Strategy
 Creating and Maintaining Effective Relationships Between IT and Business Units
 Identifying Business Needs and Aligning IT Services to Meet Those Needs
 Managing Business Expectations and Ensuring IT Services Deliver Value

 BRM Techniques for Effective Communication, Negotiation, and Alignment

7. Developing a Service Strategy
 How to Develop and Implement Service Strategies Aligned with Business Objectives
 Defining Key Business Drivers and Identifying Strategic Opportunities for IT
 Analyzing the Business Environment to Shape IT Services
 How to Build and Communicate an IT Service Strategy to Stakeholders
 Setting Strategic Objectives and Key Performance Indicators (KPIs) for Service Strategy

8. Strategy and Business Integration
 Aligning IT Service Strategy with Overall Business Strategy
 How IT Services Can Support Business Transformation and Growth
 Making IT Services an Enabler of Business Success
 The Importance of Collaborative Planning Between IT and Business Leaders
 Understanding External Factors and Their Impact on Service Strategy

9. Service Strategy and Risk Management
 Identifying and Managing Risks Associated with Service Strategy
 How to Develop a Risk Management Plan for IT Services
 Managing Uncertainties in Service Strategy and its Impact on Service Delivery
 Tools and Techniques for Mitigating Risks and Improving Decision-Making

10. Managing Change in Service Strategy
 The Role of Change Management in Service Strategy
 How to Respond to Changes in Business Needs and Technology
 Ensuring Service Strategy is Flexible and Can Evolve Over Time
 Techniques for Managing Strategic Change and Ensuring Business Continuity

11. Measurement and Reporting for Service Strategy
 Key Metrics and KPIs for Measuring the Success of Service Strategy
 Developing Dashboards and Reports for Strategic Decision-Making
 Monitoring the Performance of IT Services Against Business Objectives
 Continuous Improvement Techniques for Service Strategy Optimization

12. Exam Preparation and Certification
 Review of Key Concepts and Processes for ITIL Intermediate SS Exam
 Focused Exam Preparation with Mock Tests and Practice Questions

 Strategies for Successful Exam Completion
 Final Q&A Session to Clarify Remaining Questions Before the Exam

Key Features of the Course:
 Comprehensive Curriculum: Deep dive into the core aspects of service strategy, including
service portfolio management, financial management, demand management, and business
relationship management.
 Practical Insights: Learn how to develop and implement strategies that align IT services with
business needs, driving long-term value.
 Expert Instruction: Benefit from learning from experienced instructors who have hands-on
expertise in IT service strategy and management.
 Certification Ready: Upon completing the course, earn the ITIL Intermediate SS
Certification, an industry-recognized credential that demonstrates your expertise in service
strategy.
 Career Support: Encode-IT offers placement assistance, including resume-building, job
referrals, and interview coaching, to help you land your ideal IT service management role.

Elevate Your Career with ITIL Intermediate SS – Shape the Future of IT Services!
If you’re ready to master the strategic aspects of IT service management and contribute to your
organization’s business success, then Encode-IT’s ITIL Intermediate SS course is for you. Gain the
knowledge and skills necessary to craft service strategies that align with business goals and drive
long-term value. Enroll today and enhance your career with a globally recognized certification in ITIL
Service Strategy. Become the strategic leader your organization needs—join us now!