“Become an Expert in Customer Relationship Management with Encode-IT’s MS Dynamics CRM Certification Course!”

Introduction to the Course

Microsoft Dynamics CRM (Customer Relationship Management) is a powerful tool used by organizations worldwide to manage customer relationships, streamline sales, and improve customer service. With Encode-IT’s MS Dynamics CRM Certification Course, you’ll master how to leverage the platform to drive business success. This course is designed for professionals looking to enhance their skills in CRM, sales automation, customer service, and marketing. Whether you’re aiming for a career in CRM implementation or customer service management, this course will equip you with the knowledge to excel.

Salary Scale in India

The demand for professionals skilled in MS Dynamics CRM is growing rapidly across various industries. On average, CRM professionals can expect to earn ₹6–8 LPA in entry-level positions, while experienced professionals can earn ₹12–20 LPA or more, depending on the specific role and industry. Positions such as CRM Consultants, CRM Analysts, and Sales/Marketing Specialists are increasingly offering higher salaries due to the growing reliance on CRM tools like MS Dynamics. By earning certification from Encode-IT, you’ll significantly boost your job prospects and salary potential.

Why Choose Encode-IT?

• Placement Assistance: Receive guidance on job interviews, resume building, and career opportunities.
• Certification: A globally recognized certification that validates your MS Dynamics CRM skills.
• Expert Trainers: Learn from industry professionals with hands-on experience in MS Dynamics CRM implementations.

Course Curriculum

Module 1: Introduction to MS Dynamics CRM

• Overview of Customer Relationship Management and the role of MS Dynamics CRM
• Navigating the MS Dynamics CRM interface and main modules
• Understanding the relationship between entities and records
• Customizing the system to meet business needs

Module 2: Sales Management in MS Dynamics CRM

• Managing sales leads, opportunities, and accounts in MS Dynamics CRM
• Automating sales processes using workflows and templates
• Setting up sales goals and tracking performance
• Creating and managing sales quotes, orders, and invoices

Module 3: Customer Service Management

• Managing service cases and service level agreements (SLAs)
• Setting up a knowledge base and automating customer support
• Using queues and routing rules to assign cases to appropriate agents
• Managing customer feedback and surveys

Module 4: Marketing Automation with MS Dynamics CRM

• Setting up and managing marketing campaigns within MS Dynamics
• Segmenting customer data for targeted marketing
• Automating email campaigns, lead nurturing, and marketing lists
• Analyzing marketing campaign performance with built-in reporting tools

Module 5: Advanced Features and Customization

• Customizing forms, views, and dashboards in MS Dynamics CRM
• Creating custom entities and relationships between them
• Automating processes using workflows and Power Automate
• Using Power Apps to extend functionality within MS Dynamics CRM

Module 6: Reporting and Analytics in MS Dynamics CRM

• Generating reports and dashboards to track CRM performance
• Using advanced reporting tools such as Power BI with MS Dynamics
• Analyzing customer data to identify trends and improve decision-making
• Creating custom reports and exporting data for further analysis

Module 7: Security and User Management

• Configuring security roles, permissions, and access rights
• Managing users and teams within MS Dynamics CRM
• Securing sensitive customer data and ensuring compliance
• Auditing and tracking changes made within the system

Module 8: Integrating MS Dynamics CRM with Other Systems

• Integrating MS Dynamics CRM with Microsoft Office 365 and other Microsoft products
• Using third-party integrations to extend the capabilities of MS Dynamics
• Integrating CRM data with social media platforms and marketing tools
• Synchronizing data with external databases and applications

Module 9: Deployment and Maintenance of MS Dynamics CRM

• Understanding the deployment models of MS Dynamics CRM: On-Premise vs. Cloud
• Configuring and deploying MS Dynamics CRM for business use
• Performing routine maintenance, updates, and backups
• Troubleshooting common issues and system performance optimization

Module 10: Real-World Projects and Case Studies

• Case Study 1: Designing a sales pipeline automation system for a growing business
• Case Study 2: Implementing customer service solutions for a telecom company
• Final Project: Creating and deploying a fully customized MS Dynamics CRM system for a business

Key Features of the Course

• Comprehensive Curriculum: Covers every aspect of MS Dynamics CRM, from sales automation to marketing and reporting.
• Hands-On Learning: Practical training with real-world case studies to give you a clear understanding of CRM functionality.
• Expert Trainers: Learn from instructors who have direct experience in MS Dynamics CRM implementations.
• Certification: Receive an official certification that demonstrates your expertise in MS Dynamics CRM.
• Placement Assistance: Get support in finding career opportunities that require MS Dynamics CRM expertise.

Enroll Now

Master MS Dynamics CRM with Encode-IT’s MS Dynamics CRM Certification Course. Whether you’re pursuing a career in sales, marketing, or customer service, this course will empower you to manage and improve customer relationships effectively. Enroll today and gain the skills that will help you thrive in the CRM space!