Unlock the Future of IT Service Management with ITIL 4 Foundation – Master the Modern ITIL Framework!

Are you ready to elevate your IT service management skills to the next level? The ITIL 4 Foundation
course from Encode-IT is designed to help you understand the latest version of the ITIL framework,
equipping you with the essential knowledge and skills to manage and improve IT services effectively.
ITIL 4 brings a fresh, agile approach to service management, focusing on flexibility, collaboration,
and continuous improvement. This course will provide you with a comprehensive introduction to the
ITIL 4 framework and its guiding principles, processes, and practices.

Course Overview
The ITIL 4 Foundation course covers the core concepts of ITIL 4, emphasizing the importance of
aligning IT services with business objectives and customer needs. It introduces you to the Service
Value System (SVS) and the Service Value Chain (SVC), both of which are fundamental to creating
value for both businesses and customers. You'll learn about the ITIL guiding principles, the four
dimensions of service management, and how the ITIL 4 framework integrates with agile, DevOps,
and other modern approaches to service management.

This course is ideal for professionals in IT service management, service desk management, or those
looking to advance their careers in ITIL and service management. By the end of the course, you will
be ready to take the ITIL 4 Foundation exam and gain the certification that demonstrates your
understanding of the key concepts of the ITIL framework.

Salary Scale in India
In India, ITIL-certified professionals, especially those with the ITIL 4 Foundation certification, are in
high demand. The salary for an entry-level professional with ITIL 4 Foundation certification typically
ranges between ₹6,00,000 and ₹9,00,000 per year. As you progress to roles such as IT service
manager or service delivery manager, salaries can increase to ₹12,00,000 to ₹18,00,000 annually,
depending on experience and organizational size. With ITIL 4's emphasis on modern methodologies
and alignment with business strategies, the demand for certified professionals continues to grow,
providing excellent career prospects.

Placement Assistance & Certification
Encode-IT offers placement assistance to help you secure your dream job in IT service management.
Our team will guide you with resume-building, interview preparation, and job referrals to give you
the edge in a competitive job market. Upon successful completion of the course, you will receive the
ITIL 4 Foundation Certification, a globally recognized qualification that proves your proficiency in
ITIL 4 and its modern service management practices.

Course Curriculum

1. Introduction to ITIL 4
 Overview of ITIL 4 and its Evolution from ITIL V3
 Understanding the Importance of Service Management in IT
 Introduction to the ITIL 4 Service Value System (SVS)
 Key Concepts of Service Management: Value, Outcomes, and Costs

2. Key Concepts of ITIL 4
 Understanding the Value of Services and Service Management
 How ITIL 4 Delivers Value Through Services and Outcomes
 The Importance of Stakeholders in Service Management
 The Four Dimensions of Service Management: Organizations and People, Information and
Technology, Partners and Suppliers, and Value Streams and Processes

3. The ITIL 4 Service Value System (SVS)
 Overview of the Service Value System (SVS) and its Components
 The Role of Governance, Practices, and Continual Improvement within the SVS
 Understanding the Service Value Chain (SVC)
 How the SVS Creates Value for Customers and Stakeholders

4. The ITIL 4 Service Value Chain (SVC)
 Introduction to the Service Value Chain and its Activities
 The Key Activities of the Service Value Chain: Plan, Improve, Engage, Design and Transition,
Obtain/Build, Deliver and Support
 How Each Activity Contributes to Value Creation
 Understanding the Role of Each Activity in Service Delivery

5. The ITIL 4 Guiding Principles
 Overview of the ITIL 4 Guiding Principles
 How the Principles Guide Decision-Making and Actions in Service Management
 The Seven Guiding Principles:
1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep It Simple and Practical
7. Optimize and Automate

6. ITIL 4 Practices
 Introduction to ITIL 4 Practices and their Role in Service Management
 Overview of 34 ITIL Practices, Categorized as General Management Practices, Service
Management Practices, and Technical Management Practices

 Key Practices Covered in ITIL 4, Including Incident Management, Change Control, Problem
Management, Service Desk, and Continual Improvement

7. ITIL and Other Methodologies
 Integrating ITIL 4 with Agile, DevOps, Lean, and other Modern Practices
 Understanding the Synergy Between ITIL 4 and Agile/DevOps Frameworks
 Using ITIL 4 to Support Agile Transformations and Improve Service Delivery

8. Continual Improvement in ITIL 4
 The Importance of Continual Improvement in Service Management
 Introduction to the Continual Improvement Model in ITIL 4
 Key Steps in the Continual Improvement Process: What is the Vision? Where are We Now?
Where Do We Want to Be? How Do We Get There? Take Action! Did We Get There? How Do
We Keep the Momentum Going?
 Tools and Techniques for Measuring and Reporting Improvement

9. Exam Preparation
 Review of Key ITIL 4 Concepts and Terminology
 Tips for Successfully Passing the ITIL 4 Foundation Exam
 Practice Questions and Mock Exams
 Final Review of the ITIL 4 Framework and Certification Requirements

Key Features of the Course:
 Comprehensive Curriculum: Gain a solid foundation in the ITIL 4 framework, including key
concepts, practices, and the Service Value System.
 Modern Methodologies: Understand how ITIL 4 integrates with Agile, DevOps, and Lean
practices to enable faster and more flexible IT service delivery.
 Practical Insights: Learn how to apply ITIL 4 principles and practices in real-world scenarios
to enhance service quality and business outcomes.
 Certification Ready: Upon completing the course, you will be prepared to take and pass the
ITIL 4 Foundation Exam, earning a globally recognized certification.
 Career Support: Encode-IT provides career assistance, including resume building, interview
preparation, and job referrals, to help you succeed in your career.

Take the Next Step in Your ITSM Career with ITIL 4 Foundation!
The ITIL 4 Foundation course is your gateway to mastering the modern ITIL framework and
optimizing IT services in your organization. Whether you are new to ITIL or looking to update your
knowledge, this course provides the perfect foundation for a successful career in IT service
management. Enroll today, and start your journey toward becoming a certified ITIL 4 professional!